Custom 44 Pty Ltd – Terms & Conditions

By placing an order with Custom 44, you agree to the following Terms & Conditions.

1. Ordering

Please ensure all garment styles, colours, sizes, quantities and personalisation details are correct before placing your order. Orders are processed based on the information selected at checkout.

Any instructions entered in the order notes are not guaranteed to override the selections made in your cart. If changes are required, please contact us immediately after placing your order. Once your order has been processed or garments have been ordered from our suppliers, changes may not be possible and additional charges may apply.

2. Artwork

Customers are responsible for supplying the correct artwork, logos, images and text.

By submitting artwork to Custom 44, you confirm that:

· You own or have permission to use all artwork, logos, trademarks and images supplied.

· You accept responsibility for any copyright or trademark infringement arising from the supplied artwork.

If artwork requires modification or recreation, additional artwork charges may apply.

3. Artwork Approval

Before production begins, you will receive an artwork proof for approval.

Production will not commence until Custom 44 has received your written approval of the artwork.

It is your responsibility to carefully check all artwork before approval, including:

· Spelling

· Names and numbers

· Colours

· Print size and placement

· Garment details

· Quantities

Once written approval has been received, the artwork is considered final. Custom 44 accepts no responsibility for any errors contained within the approved artwork.

4. Production Time

Production begins only after:

· Written artwork approval has been received; and

· Payment has been received (unless otherwise agreed).

Our standard production time is approximately 2–3 weeks from artwork approval. This is an estimate and may vary due to supplier availability, workload or circumstances beyond our control.

5. Colours & Printing

Every effort is made to reproduce colours accurately. However, due to garment colours, fabric types, DTF printing processes, supplier batches and printing equipment, slight colour variations may occur.

Print colours may differ slightly from digital proofs and previous orders. While we aim for consistency, exact colour matching between production runs cannot be guaranteed.

Minor variations in print placement and print size are considered acceptable production tolerances.

6. Customer-Supplied Garments

Where customers provide their own garments, Custom 44 is not responsible for damage caused by hidden garment defects, unstable dyes, heat sensitivity or manufacturing faults.

7. Custom 44 – Garment Care Instructions

To help your custom DTF printed garments look their best for years to come, please follow these care instructions.

Washing

· Turn garments inside out before washing.

· Machine wash in cold water (30°C or below) using a gentle cycle.

· Use a mild detergent.

· Wash with similar colours.

· Do not use bleach, stain removers or harsh chemicals.

· Do not use fabric softeners as they may reduce the lifespan of the print.

Drying

· Line dry in the shade where possible.

· Do not tumble dry.

· Do not dry clean garments.

Ironing

· Never iron directly onto the printed design.

· If ironing is required, turn the garment inside out or place a pressing cloth over the print.

· Use a low heat setting.

General Care

· Do not stretch the printed area while the garment is wet.

· Do not rewash if garment is already wet from prewash.

· Avoid prolonged exposure to direct sunlight when drying or storing.

· Follow the care label attached to the garment.

Important Information

DTF printing is a durable, high-quality decoration method. However, the lifespan of the print depends on proper garment care.

Damage caused by incorrect washing, drying, ironing or misuse is not considered a manufacturing fault nor a printer fault and is not covered under our returns policy.

8. Returns & Refunds

As all garments are custom printed, we do not accept returns or exchanges for:

· Change of mind

· Incorrect garment sizes or colours selected by the customer

· Customer-approved artwork errors

If an item is faulty or incorrectly produced by Custom 44, please contact us within seven (7) days of receiving your order so we can assess and resolve the issue.

Nothing in these Terms & Conditions limits your rights under the Australian Consumer Law.

9. Additional Charges

Orders requiring changes after checkout, including changes to garment styles, colours or sizes, may incur restocking, return freight, redelivery and administration charges.

Contact

For any questions regarding your order, please contact:

Custom 44 Pty Ltd Email: sales@custom44.com.au