Privacy Policy – Custom 44 Pty Ltd
Custom 44 Pty Ltd is committed to providing quality services to you. This Privacy Policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au.
What is Personal Information and Why Do We Collect It?
Personal Information is information or an opinion that identifies an individual. Examples of the Personal Information we collect include: names, addresses, email addresses and phone numbers.
This Personal Information is obtained in many ways including through orders placed with us, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We do not guarantee the website links or privacy practices of authorised third parties.
We collect your Personal Information primarily to provide our services to you, to communicate with our clients and for marketing purposes. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing or marketing lists at any time by contacting us in writing.
Where we collect Personal Information, we will, where appropriate and practicable, explain to you why we are collecting it and how we intend to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or an opinion about an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will only be used by us:
• for the primary purpose for which it was obtained;
• for a secondary purpose that is directly related to the primary purpose;
• with your consent; or
• where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your Personal Information directly from you. However, in some circumstances we may receive information from third parties. In such cases, we will take reasonable steps to ensure you are made aware of the information provided to us.
Disclosure of Personal Information
Your Personal Information may be disclosed in the following circumstances:
• to third parties where you have consented to the use or disclosure; and
• where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify it. Most Personal Information is stored in client files, which we retain for a minimum of 7 years.
Access to Your Personal Information
You may request access to the Personal Information we hold about you, and request that it be updated or corrected, subject to certain exceptions. Please contact us in writing to make such a request.
Custom 44 Pty Ltd will not charge a fee for access requests, but may charge a reasonable administrative fee for providing a copy of your Personal Information.
To protect your Personal Information, we may require you to verify your identity before releasing the requested information.
Maintaining the Quality of Your Personal Information
We are committed to keeping your Personal Information accurate, complete and up to date. We will take reasonable steps to maintain its quality. If you believe the information we hold is inaccurate or out of date, please notify us as soon as practicable so we can update our records and continue to provide quality services to you.
Policy Updates
This Privacy Policy may be updated from time to time. The current version is available on our website.
Privacy Policy Complaints and Enquiries
If you have any queries or complaints regarding this Privacy Policy, please contact us at: sales@custom44.com.au
