Returns & Refunds Policy – Custom 44 Pty Ltd

At Custom 44, we take great pride in our precision and care at every step of the process—from confirming your order details to production and final delivery.
Because all of our garments are custom-made and printed specifically for you, we do not accept returns, exchanges, or cancellations for customer errors.
Please double-check your order carefully, as we cannot offer refunds for:
  • Change of mind (cancelling an order or changing your mind after purchase).
  • Incorrect selections (choosing the wrong garment sizes, colours, or styles).
  • Approved artwork errors (mistakes in files or details you have already approved).

Why We Have This Policy

To maintain high speed and low costs, our production phases are fully automated:
  1. Logistics: Orders hit our suppliers instantly. Reversing an order requires physical stock returns and triggers supplier penalties.
  2. Design: Custom branding layouts are generated directly from your uploaded data. This labor-intensive setup is requires significant work once started.
  3. Proofing: Creating and sending your digital proof commits real production resources. Any changes requested after this stage require additional service charges.  Customers are solely responsible for verifying the accuracy of all submitted details, files, and specifications at the time of upload.

Order Cancellations & Modifications

We move fast to ensure rapid delivery windows. Once you checkout, your order is locked and immediately dispatched to our supply partners and design team.
If you request a cancellation or change after checkout, the following non-refundable operational fees will be deducted from your final refund to cover our supplier and administration costs:
  • Restocking Fee: A 25% fee per supplier based on the total sale value of the affected items.
  • Artwork Fee: A minimum charge of $45.00 if graphic design or artwork preparation has already begun.
  • Freight Costs: A minimum fee of $25.00 per supplier to cover returning goods or redirecting new stock.

Faulty or Incorrectly produced Items

We stand behind the quality of our work. If an item arrives faulty or was produced incorrectly due to an error on our part, we will make it right.
  • Timeline: Please contact us within seven (7) days of receiving your delivery.
  • Process: Reach out to our team via our Contact Page with your order number and photos of the issue so we can assess and resolve it quickly for you.

Out Of Stock Items

If a product is out of stock when Custom 44 Pty Ltd processes an Order, we will contact the buyer to discuss revised delivery timeframes or available refund options.

Order Delivery

All Orders must be placed via the forms provided on this site and must include the following information:

(a) Full Name & Company Name

(b) The full street address to which the products are to be delivered; we do not post to any PO Boxes.

If no one is available at the delivery address to receive the products, our delivery agent may/may not leave a card , most will leave in a safe place when delivering an item. The buyer should follow the directions on that card to arrange re-delivery. Custom 44 Pty Ltd reserves the right to make partial delivery of an order where multiple products have been ordered.

(c) Mobile contact number.

The Buyer must complete all required information on the quote order form before the order can be processed by Custom 44 Pty Ltd.

Custom 44 Pty Ltd will send the buyer an email acknowledging the products ordered . If Custom 44 Pty Ltd is unable to accept the buyer’s order for any reason, the buyer will be notified by email.

Delivery times indicated on this site are estimates only. Custom 44 Pty Ltd will endeavour to meet stated timeframes; however, once artwork is approved the turn around is approx. 2 weeks, the Buyer acknowledges that production, delivery or other unforeseen delays may occur from time to time. Custom 44 Pty Ltd may allocate distribution of Products among its customers at its sole discretion.

If an Order has not been delivered within the stated timeframe, please contact Custom 44 Pty Ltd at:  E: sales@custom44.com.au

Payments


Custom 44 Pty Ltd accepts the following payment methods:
    • Credit Cards: Visa and Mastercard (processed securely on our website via Stripe).
    • Direct Bank Transfer: Direct bank deposit into our account.

Please note: Orders paid via Direct Bank Transfer will only be dispatched once funds have fully cleared in our account.

Product Returns & Replacements

Due to the custom nature of the products produced by Custom 44 Pty Ltd, once an order is placed we are unable to offer exchanges or refunds, except in circumstances covered by our warranty or as required by Australian State and Federal law.

The Buyer is responsible for all return shipping arrangements and associated costs for any items being returned to Custom 44 Pty Ltd in connection with a warranty claim.

Customer has 5 days from the date of receiving your item to notify us of any printing error or product damage, must not be worn or washed in order to be eligible for a replacement.

To be eligible for a return or replacement, the item must first be inspected by our team to assess any damage or issues.  Once we have received and inspected your returned item, we will notify you of the outcome. If a refund is approved, it will be applied to your original payment method. Please allow time for your bank or card provider to process and post the refund to your account.

Issues & Return or Replacement

To have a printed product inspected for damage, please contact us at sales@custom44.com.au before sending anything back. Items returned to us without prior authorisation will not be accepted.  Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and work to resolve it promptly.

Discount Codes

One discount code may be applied per order. Multiple discount codes cannot be used in conjunction on a single order.