Refund Policy – Custom 44 Pty Ltd
We take care at every step of the process, from confirming your order details through to production and delivery. Because most of what we produce is custom-made, refunds and returns are handled differently to off-the-shelf products. This policy outlines how stock availability, delivery, payments, discount codes and returns are managed, and what to expect if something does not go to plan.
If you are ever unsure or need clarification, we are happy to talk things through. Please reach out to us at sales@custom44.com.au.
Stock Availability
If a product is out of stock when Custom 44 Pty Ltd processes an Order, we will contact the Buyer to discuss revised delivery timeframes or available refund options.
Order Delivery
All Orders must be placed via the forms provided on this site and must include the following information:
(a) Quantity and description of the Products ordered;
(b) Correct colour & sizing is the Customers responsibility, there is no change of mind once customer has placed the order and paid if the printing process has begun;
(c) The full street address to which the Products are to be delivered; and
(d) Current billing address to which credit card statements are sent.
The Buyer must complete all required information on the quote order form before the Order can be processed by Custom 44 Pty Ltd.
Custom 44 Pty Ltd will send the Buyer an email acknowledging the Products ordered as soon as practicable after the Order is placed. If Custom 44 Pty Ltd is unable to accept the Buyer’s Order for any reason, the Buyer will be notified by email.
Delivery times indicated on this site are estimates only. Custom 44 Pty Ltd will endeavour to meet stated timeframes; however, once artwork is approved the turn around is approx. 2 weeks, the Buyer acknowledges that production, delivery or other unforeseen delays may occur from time to time. Custom 44 Pty Ltd may allocate distribution of Products among its customers at its sole discretion.
If an Order has not been delivered within the stated timeframe, please contact Custom 44 Pty Ltd at:
E: sales@custom44.com.au
There are no PO boxes accepted for delivery – If no one is available at the delivery address to receive the Products, our delivery agent may/may not leave a card , most will leave in a safe place when delivering an item. The Buyer should follow the directions on that card to arrange re-delivery. Custom 44 Pty Ltd reserves the right to make partial delivery of an Order where multiple products have been ordered.
Payment
Credit card payments for Products purchased via this site can be made by Visa, Mastercard or Direct Bank Transfer.
Custom 44 Pty Ltd will verify the credit card information submitted by the Buyer and confirm acceptance of the Order. The Buyer agrees to provide any information reasonably requested by Custom 44 Pty Ltd for the authorisation and verification of credit card purchases.
Custom 44 Pty Ltd reserves the right to conduct payment verification checks to ensure legitimate use and ownership of a credit card. This may include processing a nominal additional charge to the Buyer’s card, which will subsequently be refunded.
Custom 44 Pty Ltd reserves the right to exercise its lawful remedies in the event of a payment dispute. Without limitation, if the Buyer’s credit card provider rejects a payment when due, Custom 44 Pty Ltd may, at its discretion, delay or cancel delivery of the Buyer’s Orders.
Custom 44 Pty Ltd may offset and deduct from any refund due to the Buyer any amounts owed by the Buyer to Custom 44 Pty Ltd. If an account is referred to a collection agency, Custom 44 Pty Ltd is entitled to recover all reasonable collection costs, including any legal fees incurred.
Payments made by direct bank deposit must be confirmed as cleared funds in our account before goods will be dispatched.
Discount Codes
One discount code may be applied per order. Multiple discount codes cannot be used in conjunction on a single order.
Product Returns & Replacements
Due to the custom nature of the products produced by Custom 44 Pty Ltd, once an order is placed we are unable to offer exchanges or refunds, except in circumstances covered by our warranty or as required by Australian State and Federal law.
The Buyer is responsible for all return shipping arrangements and associated costs for any items being returned to Custom 44 Pty Ltd in connection with a warranty claim.
Customer has 5 days from the date of receiving your item to notify us of any printing error or product damage, must not be worn or washed in order to be eligible for a replacement.
To be eligible for a return or replacement, the item must first be inspected by our team to assess any damage or issues.
How to Initiate a Return or Replacement
To have a printed product inspected for damage, please contact us at sales@custom44.com.au before sending anything back. Items returned to us without prior authorisation will not be accepted.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, or incorrect, contact us immediately so we can assess the situation and work to resolve it promptly.
Order Changes & Exchanges
Any changes to an order must be requested before the order has been accepted into production. Once production has commenced, we are unable to accommodate amendments.
Once we have received and inspected your returned item, we will notify you of the outcome. If a refund is approved, it will be applied to your original payment method. Please allow time for your bank or card provider to process and post the refund to your account.
